The Virtual Assistant Presents

The Art of Killer Customer Care

Killer Customer Care occurs when ...

... the voice on the other end of the line is friendly, and the person behind the voice is helpful

... your service provider makes you smile, every day

... the clerk makes you feel like you're the most important person in the world

... your virtual assistant tells you, "It's already done!"

... the bag girl asks, "May I help you to your car?"

... the telephone is answered with, "How may I help you?"

... your service provider DOESN'T nickel-and-dime you

... minor gaffes are fixed, gratis

... the paperboy ensures your daily newspaper is on time and dry

... you feel like your service providers' only client

Killer Customer Care is a critical, and yet often overlooked, component of business.  When a service provider is mean, rude and nasty, be it in person or on the telephone, that interaction will undoubtedly leave a sour taste in your mouth.  So much so that not only will you never work with that provider in the future, you'll also tell your friends, family and colleagues to do the same.

When your service provider makes me feel appreciated and valued, you'll make a point of telling everyone you know!  You will continue to do business with the service provider, all the while knowing you're getting the most bang-for-the-buck and Killer Customer Care.

Killer Customer Care is what we're all about at Davis Virtual Assistants.  We live and breathe the stuff, and our clients will tell you the same.  The entire team at DavisVA.com goes the extra mile everyday for our clients.  Why?  Well, we've witnessed horrible customer care and just like you, we get pissed off when we get the shaft.  We want to remain in business for the long-term, and the only way we can achieve this goal is to ensure our clients our happy.  A happy client means word-of-mouth referrals and more clients for the DavisVA team.

Many of DavisVA's current clients have made the switch from their former Virtual Assistance provider.  These same clients have told us we stand head and shoulders above the rest, and that working with the team at Davis Virtual Assistants is the best thing they've done for their business.

What say you, Small Business Owner?  Are you satisfied with the customer care of your Virtual Assistance provider?  Do they go the extra mile for you and your team?  Does your Virtual Assistant act like a partner, and treat you as if you're their only client?  If you responded "no" to any of my questions, now's the time to make the switch ...

Contact me, Lori Davis, and let's discuss how Davis Virtual Assistants can work with you and your team.  We work with a broad spectrum of clients, including university professors, lawyers, real estate professionals, coaches, web marketers and web designers, and chances are we're a good fit for you and your business model.  Here's a brief list of some of the tasks Davis Virtual Assistants can handle for you and your team:

• 1 Shopping Cart Account Management

• Appointment Setting

• Blog Administration (Blogger, Typepad, WordPress)

• Business Card Scanning

• Calendar Management

• Craig's List and Backpage Campaigns

• CRM (SugarCRM, Trackvia, Infusion, salesforce and Basecamp, to name but a few)

• Data Entry, Typing Projects & Word Processing

• E-mail Management

• Voice mail Management

• HTML coding projects

• Website Maintenance (FrontPage, Dreamweaver, Contribute, HTML)

• Forms creation (Word of WordPerfect)

• Reminder Services

• Conference Call Setup & Management

• Article Marketing

• Web-based Newsletters

• PDF Conversions (to & from)

• And so much more!

You may continue to be unhappy and stressed out with your current Virtual Assistance provider.  Or you can step up and receive the highest level of Customer Care from the industry's premier Virtual Assistant company:  Davis Virtual Assistants.

The choice is yours, campers.
Call the ball and let me know your answer!